Terms and Conditions

These apply to all properties and are

intended to be helpful to both parties

1 - HIRE TERMS Terms are per week or for agreed short break for the property equipped and described as stated. 2 - INITIAL PAYMENT This must be sent at the time of booking either by cheque with the booking form or via Paypal to Carefree Holidays. Details will be supplied but do not send cash through the post. 3 - BALANCE OUTSTANDING The balance of monies due are payable by you before/on the date notified on your receipt – 6 WEEKS before the start of your holiday. Bookings made within six weeks of your holiday start date must be paid in full when making your booking. 4 - IF YOU HAVE TO CANCEL If unfortunately you need to cancel your holiday you must notify us IMMEDIATELY by telephone followed by written confirmation by 1st class mail. We will endeavour to re-let the property. You will remain responsible for prompt payment of balance unless notice of cancellation is received at least 42 days before the start date of your holiday. We do not make a compulsory Holiday Cancellation Insurance charge, but would strongly advise clients to consider this option or take out their own cover. 5 - ARRIVAL and DEPARTURE Unless stated otherwise occupation time is 2:00 p.m. on the hire start date subject to unavoidable delays. The property must be vacated by 10:00 am on the final day of hire and left in a clean condition. 6 - MINORS Bookings from persons under 18 years cannot be accepted. 7 - NUMBER OF PERSONS The maximum number of persons allowed is shown on the individual holiday home description particulars. If the party exceeds the number on the Booking Form we reserve the right to terminate the hire without notice and without refund for breach of this condition. 8 - RESPONSIBILITY OF HIRER The person making the booking (the lead person named) is and will remain responsible for the members of his/her party and should ensure that they are aware of the Booking Conditions and that they will meet the obligations arising therefrom in every way. The hirer is responsible for the property and its equipment during the period of hire and is expected to take all reasonable care of it. The hirer undertakes to report and pay for any damage caused to the holiday home or equipment lost, damaged, or broken during their occupancy of the holiday home. This must be reported before you leave for home as we need to ensure the property is complete for the next visitors. Do not replace things yourselves without first discussing this with the owner. All the equipment, utensils etc must be left in a clean condition at the end of the time of the occupancy. (The caretaker will report items missing from the inventory and the hirer will be held responsible for the cost of their replacement.) 9 - HIRER’S PROPERTY We do not accept liability for loss of or damage to personal effects, belongings (including mobile phones, tablets etc), motor car or car accessories or any other items belonging to the hirer’s party. 10 - PETS We do allow well behaved pets in our properties but this can only be by prior arrangement and a small additional fee is payable. Pets are not allowed on beds/chairs and must not be left unattended in the holiday home. Pets must be exercised on a lead and are not allowed in central areas of the complex including shop, club, gym or pool areas. 11 - DISPUTES Any dispute, difference or question which may arise at any time out of the contract or touching the subject matter thereof must be referred to a single arbitrator to be agreed upon between the parties. 12. - PLEASE NOTE - HIRE CHARGES DO NOT INCLUDE ANY PENSTOWE FACILITIES AT THE PRESENT TIME. We have taken every effort to ensure that each property description contained in our brochures and this web site is correct. We reserve the right to make modifications to the property specification that are considered necessary in the light of operating requirements. In the interest of continual improvements the right is reserved to alter or remove furniture, fittings, amenities or facilities without prior notice but any major changes (if required) will be notified prior to occupation.